Cancellation policy

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last goods. To exercise your right of withdrawal, you must inform us (TRINITY electric vehicles GmbH, Im Felde 6, 38536 Meinersen, Germany, Tel.: +495372-4359555, E-Mail: This email address is protected against spambots! JavaScript must be enabled to view it.You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient that you send your notification of exercising your right of cancellation before the cancellation period expires.

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired. We will bear the costs of returning goods that, due to their nature, can normally be returned to us by post. You will bear the direct costs of returning goods that, due to their nature, cannot normally be returned to us by post (goods requiring freight forwarding), which are estimated at a maximum of approximately €300 for each such item. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

If you finance this contract with a loan and later cancel it, you are also no longer bound by the loan agreement, provided both contracts constitute a single economic unit. This is particularly likely if we are also your lender or if your lender uses our services for the financing. If the loan has already been disbursed to us when the cancellation takes effect or when the goods are returned, your lender assumes our rights and obligations under the financed contract with respect to the legal consequences of the cancellation or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, foreign currency, or derivatives). If you wish to avoid any contractual obligation as far as possible, exercise your right of cancellation and also cancel the loan agreement if you are entitled to do so.

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.

2) Please do not return the goods to us freight collect.

3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of your right of withdrawal.

You can download the cancellation form as a PDF or copy the text below to submit your cancellation in writing. Alternatively, you can also send us an email to This email address is protected against spambots! JavaScript must be enabled to view it. write.